A day-shaped way of working.

1. Discovery

   Conversations with you and, ideally, a handful of the people who will use the product. We write up goals, risks, constraints and a first estimate range. Output: a discovery report and prioritised feature list.

2. Design

   Journeys, wireframes, then a clickable prototype. We test it with real users and adjust. Output: a tested prototype and a design system.

3. Build

   Two-week cycles, each ending with a working build you can install. A plain-English update every week covers progress, spend against estimate and open questions.

4. Publish

   Store accounts in your name, listings drafted, privacy declarations completed, a rehearsal for review, and a staged release where the platform supports it.

5. Aftercare

   Monitoring, updates and small improvements under a written support arrangement, with a review every quarter of what users are actually doing.

Principles we hold ourselves to

• Say the uncomfortable thing early. Bad news gets cheaper the sooner you hear it.
• Accessibility is not a phase. We aim for WCAG 2.2 AA throughout and test as we go.
• Collect as little personal data as possible. Less data means less risk for you and your users.
• Leave things documented. Another team should be able to pick up our work without us.